Help Center

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please email support@sunsense.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

To our Norwegian customers we ship from our Norwegian storage facility. For international order, international taxes might be applied depending on your country's taxes policy. Customs duty is calculated as a percentage of the customs value of the goods: The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA. The customs value is made up of the price paid for the goods, the insurance cost, the shipping cost.

Simply add as many items as you wish in your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods. We will ship your package within 3 business days. Our support team is always happy to guide you at any step!

Pro connects via Bluetooth to the SunSense app and allows you to monitor your UV exposure throughout the day. In addition, you get access to several advanced features such as UV alert and advice on the correct solar factor.

The SunSense app contains an advanced UV dose calculator, sunscreen recommendations and many other useful features. The app can easily be downloaded to iPhone and Android phones. The app calculates your daily maximum UV dose based on information about your skin color, age, sensitivity to sun exposure and UV index where you are at any given time.

The battery life of SunSense Pro is approximately 2-4 years, depending on usage. Keep the SunSense Pro at a dark place, when not being used to avoid draining the battery when not being used.

To replace the CR2032 battery, we provide a specific tool, which you can buy in our webshop. Please contact us for further info.

Sun sensitivity can be caused by skin conditions or newly added medications

Skin diseases affects more than 30% of the world`s population. A significant number of these conditions are affected by sun exposure, some in a positive way, others very negatively when certain limits are exceeded.

Many common medications can also cause a sun sensitivity that present unexpected risks.

Sun Ezcema

Sun eczema (polymorphous light eruption) is a rash caused by sun-exposure in people who have a sensitivity to sunlight.

It occurs most often during spring and early summer when a person's exposure to sunlight increases.

It is possible to increase the resistance of the skin by carefully and gradually exposing the skin to sunlight.

Please, download the tables here: https://ibb.co/vVDTrKP

Please, try following the subsequent advice.

- Turn brightness of the screen to max

- Make sure BT is turned on

- Tap the sensor (and see the white light flash once) and place sensor on phone face down.

- For some android models a notification is triggered and the phone asks for permission to connect a new device. The user will hear a notification sound, and when you pull down the notifications from the top of the screen you will see the phone asks permission to connect to the SunSense bluetooth sensor. 

If the sensor still won´t connect, please contact us at support@sunsense.com